Digital Product Refund Policy

Digital Product Refund Policy

Last updated: August 2026

Nature of digital products

Most DAZIREL products are digital files or custom digital services. Digital products cannot be physically returned once access or delivery has been provided.

Ready-made digital products

Because files may be downloaded or accessed immediately, orders are generally not eligible for cancellation or refund after delivery or access. A request may be reviewed if the file is inaccessible, damaged, or materially different from the product description.

Technical issues

If a download link fails or a file cannot be opened, contact support with the order number, product name, device or software used, and a screenshot when helpful. DAZIREL will first attempt to provide a working link, replacement file, or reasonable technical assistance.

Duplicate or incorrect orders

If you believe you placed a duplicate order or purchased the wrong item, contact support as soon as possible. Eligibility depends on whether the product has already been delivered, downloaded, or accessed.

Custom services

Once custom work has started, the completed portion is not refundable. Cancellation, revisions, and any partial refund depend on the stage of work and the approved scope.

Physical products, if offered

If DAZIREL offers a physical product, the applicable shipping, return, and refund conditions will be stated separately on the product page or in the relevant policy.

Submitting a request

Contact DAZIREL Support with your order number, product name, and a clear explanation of the issue. Each request is reviewed according to the product type, delivery status, and available order records.